Going forward, TracPhone provides only phones that are capable of being “unlocked” by its consumers. Remedies in place for eligible consumers who purchased 'locked' cell phones include refunds, credits or trade-ins, allowing them the freedom of choice. Now, as a result of settlement negotiations between the FCC and TracFone, the company’s customers are able to use their TracFone phone on other networks if they choose to change providers. For several years, TracFone sold only phones locked into its service, denying customers the opportunity to obtain service from another provider. Millions of consumers use pre-paid cellphones through TracFone and its brands.
